Refund policy

Refunds & cancellations

All books and printables sold by PosiVibe Studio are digital downloads. No physical items need to be returned.

Cancelling your purchase

If UK consumer cancellation rights apply to your purchase, you have 14 days to cancel, starting the day after your order is placed. You don’t need to give a reason.

To cancel, email sanita@posivibestudio.com with a clear request. Please include your order number so I can find your purchase.

For a valid cancellation, I’ll issue a full refund within 14 days of receiving your request, using your original payment method unless we agree otherwise. No cancellation fee applies.

Something wrong with your file?

If your download is faulty, incomplete or doesn’t match its description, email me with your order number and details of the problem.

I’ll help resolve it by correcting or replacing the file at no cost. If that isn’t possible, or cannot be done within a reasonable time without significant inconvenience, you may be entitled to a partial or full refund.

The 14-day cancellation period does not limit your rights regarding faulty or misdescribed digital content. Nothing in this policy limits your statutory consumer rights.